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申请退款
Requesting a Refund
A
I received the wrong item. I would like a refund.
我收到了错误的商品。我想申请退款。
B
I am sorry about that. Could you send us a photo of the item?
非常抱歉。您能发一张商品照片给我们吗？
A
Sure, I just uploaded it in the chat.
好的，我刚在聊天里上传了。
B
Thank you. We will arrange a pickup and process your refund within 3 days.
谢谢。我们会安排上门取件，三天内处理退款。
A
Will the shipping cost be refunded too?
运费也会退吗？
B
Yes, the full amount including shipping will be refunded.
是的，包括运费在内的全额都会退还。